TESTIMONIALS | Custom Clothing Logo Prints | Shoalhaven Custom Clothing

Shipping Policy

Shoalhaven Custom Clothing ships Australia wide and internationally, please contact us at admin@shoalhavencustomclothing.com.au and a quote will be provided.

For all orders within Australia we will send your orders once complete (up to two weeks), and payment received. Your order should arrive between 2-6 business days within Australia.

A tracking number can be provided once your order has been sent. An authority to leave the item at you address will be given as standard unless discussed prior to sending.

Shoalhaven Custom Clothing holds no responsibility for lost, stolen or late parcels due to shipping for domestic and international orders.

For all international orders, returns are not available at this time.

Payment Policy – Upfront Payments for Services At Shoalhaven Custom Clothing, we value our clients and are committed to delivering high-quality service. To ensure fairness and protect both parties, we require upfront payment for all services prior to work commencing.

1. Upfront Payment Requirement All service bookings must be paid in full before work begins. Payments are due at the time of booking unless otherwise agreed in writing.

2. Purpose of Policy This policy helps us secure scheduling, allocate resources, and avoid delays. It ensures that our team can focus on delivering the agreed work without the risk of non-payment.

3. Accepted Payment Methods We accept [list accepted methods: credit/debit card, bank transfer, online payment platform, etc.]. Receipts will be provided for all payments.

4. Cancellations & Refunds If a client cancels more than [3 days] prior to the scheduled work, a refund may be issued minus any administrative or preparation costs. Cancellations made within [1 days] of the scheduled service may be non-refundable. In cases where work has already begun, no refunds will be provided.

5. Non-Payment, if payment is not received, work will not commence. No exceptions will be made unless otherwise agreed in writing

Returns Policy

Shoalhaven Custom Clothing Return Orders

4/27 Tom Thumb Ave

South Nowra NSW

2541

Please note: Any items that have had decoration applied cannot be returned or exchanged.

Direct purchase items:

Items can only be returned for a refund or exchange if there is an issue with product quality, not for change of mind or order of the wrong size. Please take note of the size information and choose carefully. Reports on product faults must be declared within 30 days of purchase.

Proof of purchase is required for any item to be returned, full price items only can be returned, no special or sale items.

Item must be returned within 14 days from the day you've received your order, transit times are not included within this time, please ensure that a detailed description of the reason for return is provided when making contact.

Shoalhaven Custom Clothing can offer exchanges however item must be unworn & unwashed (no distinct odours, blemishes, signs of wear etc.) Any items found to be in poor condition will be returned back to you.

Items with evidence of animal/human hair will not be accepted.

All items are thoroughly inspected before any action is taken.

For single item orders that are returned, we will refund the total value of the order, inclusive of your original shipping costs - your returns cost is non-refundable.

For multiple item orders, we will only refund the value of the item(s) returned, excluding shipping costs.

If multiple item orders are returned in their entirety, we will refund the total value, including your original shipping cost - your returns cost is non-refundable.

Orders placed separately (unique reference numbers), must be returned separately. Combining orders being returned in one package will significantly slow down refund processing speed.

Any items purchased from a Shoalhaven Custom Clothing event (i.e. pop-up store) cannot be returned for a cash refund. Store credit will be issued for the full amount of the item(s) returned.

If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.

Collection & Missing Items Policy

To ensure all orders are handled accurately and any issues can be resolved promptly, the following policy applies to all orders collected from Shoalhaven Custom Clothing.

Inspection at Collection

Customers are encouraged to check their order at the time of collection to confirm the quantities and items supplied are correct.

Where an order is collected by an employee, representative, courier, or another person on behalf of the customer, that person is considered authorised to collect the order.

Missing Items

Any items believed to be missing from an order must be reported to Shoalhaven Custom Clothing within 3 business days of collection.

When reporting a missing item, customers should provide:

The business or customer name
Invoice or order number where available
Details of the item(s) believed to be missing
Quantity believed to be missing

We will review the order, production records and collection information and investigate the reported discrepancy.

Claims Outside the 3-Business-Day Period

Claims for missing items made more than 3 business days after collection may not be accepted, as we may no longer be able to reasonably verify the contents and quantities of the order at the time it left our premises.

Customers are therefore responsible for checking their order as soon as reasonably possible after collection and notifying us of any discrepancy within the required timeframe.

Damaged or Incorrect Items

Any incorrect or visibly damaged items should also be reported within 3 business days of collection, together with photographs where appropriate, so that we can investigate and determine the appropriate resolution.

Acceptance of Collection

Collection of an order confirms that the order has been received. Customers remain responsible for checking the contents of the order and reporting any missing, incorrect, or damaged items within the timeframe outlined above.

Shoalhaven Custom Clothing reserves the right to assess each claim individually based on the circumstances and available records.

Printed or embroidering on items provided by customer: Due to OH&S we are unable to conduct any decoration work including printing or embroidery on worn / used garments, garments must be new, unworn and unwashed.