Shoalhaven Custom Clothing
be seen, be recognised, be remembered
Shipping Policy
Shoalhaven Custom Clothing ships Australia wide and internationally, please contact us at admin@shoalhavencustomclothing.com.au and a quote will be provided.
For all orders within Australia we will send your orders once complete (up to two weeks), and payment received. Your order should arrive between 2-6 business days within Australia.
A tracking number can be provided once your order has been sent. An authority to leave the item at you address will be given as standard unless discussed prior to sending.
Shoalhaven Custom Clothing holds no responsibility for lost, stolen or late parcels due to shipping for domestic and international orders.
For all international orders, returns are not available at this time.
Payment Policy – Upfront Payments for Services At Shoalhaven Custom Clothing, we value our clients and are committed to delivering high-quality service. To ensure fairness and protect both parties, we require upfront payment for all services prior to work commencing.
1. Upfront Payment Requirement All service bookings must be paid in full before work begins. Payments are due at the time of booking unless otherwise agreed in writing.
2. Purpose of Policy This policy helps us secure scheduling, allocate resources, and avoid delays. It ensures that our team can focus on delivering the agreed work without the risk of non-payment.
3. Accepted Payment Methods We accept [list accepted methods: credit/debit card, bank transfer, online payment platform, etc.]. Receipts will be provided for all payments.
4. Cancellations & Refunds If a client cancels more than [3 days] prior to the scheduled work, a refund may be issued minus any administrative or preparation costs. Cancellations made within [1 days] of the scheduled service may be non-refundable. In cases where work has already begun, no refunds will be provided.
5. Non-Payment, if payment is not received, work will not commence. No exceptions will be made unless otherwise agreed in writing
Returns Policy
Shoalhaven Custom Clothing Return Orders
4/27 Tom Thumb Ave
South Nowra NSW
2541
Please note: Any items that have had decoration applied cannot be returned or exchanged.
Direct purchase items:
Items can only be returned for a refund or exchange if there is an issue with product quality, not if you simply change your mind or order the wrong size. Please take note of the size information and choose carefully.
Proof of purchase is required for any item to be returned, full price items only can be returned, no special or sale items.
Item must be returned within 14 days from the day you've received your order, transit times are not included within this time, please ensure that a detailed description of the reason for return is provided when making contact.
Shoalhaven Custom Clothing can offer exchanges however item must be unworn & unwashed (no distinct odours, blemishes, signs of wear etc.) Any items found to be in poor condition will be returned back to you.
Items with evidence of animal/human hair will not be accepted.
All items are thoroughly inspected before any action is taken.
For single item orders that are returned, we will refund the total value of the order, inclusive of your original shipping costs - your returns cost is non-refundable.
For multiple item orders, we will only refund the value of the item(s) returned, excluding shipping costs.
If multiple item orders are returned in their entirety, we will refund the total value, including your original shipping cost - your returns cost is non-refundable.
Orders placed separately (unique reference numbers), must be returned separately. Combining orders being returned in one package will significantly slow down refund processing speed.
Any items purchased from a Shoalhaven Custom Clothing event (i.e. pop-up store) cannot be returned for a cash refund. Store credit will be issued for the full amount of the item(s) returned.
If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.